How House of Fraser is making live chat a key pillar of customer engagement

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How House of Fraser is making live chat a key pillar of customer engagement

This post from ClickZ talks about the success House of Fraser has had with live chat, a service we really believe in for small businesses. Nice insight on their strategy of using it to help customers and increase their engagement with them, which correspondingly leads to more customers satisfaction and higher average sales.

How House of Fraser is making live chat a key pillar of customer engagement

 

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